|Dr. Lesneski publishes dissertation|
Cheryll Lesneski, a faculty member of the Public Health Leadership Program, recently published her dissertation as a monograph with VDM. The book is entitled Developing Performance Measures for Public Health: Strategic Benefits of Applying the Balanced Scorecard Framework to Local Public Health Agencies.
The work provides a process for selecting performance measures that are tied to an organization's mission, vision, and strategic plan using the Balanced Scorecard framework. Measures of performance were identified through a literature review and expert opinions. An advisory council applied selected criteria to the identified indicators of quality performance for the purpose of creating a useful and meaningful set of measures that would help public health practitioners manage change and improve performance.
Four perspectives of local public health agency operations typically present in a Balanced Scorecard--financial, customer, innovation and learning, and internal processes--were adapted to the local public health agency setting. Important contributions of this study were 1) hypothesizing linkages across perspectives of the system to the expected outcomes, 2) establishing a process for building Balanced Scorecards within public health agencies, and 3) identifying common areas for improvement and core measures of performance for use across multiple public health agencies.
|Last updated February 24, 2009|